US Field Service Senior Portfolio Manager - Remote (USA)

メドトロニックでは、すべての人々に医療へのアクセスとエクイティを届けるお手伝いをしながら、探求とイノベーションに満ちた、生涯にわたるキャリアの第一歩が踏み出せます。明確な目的を持ってリーダーシップを発揮し、より強いつながりと思いやりのある世界で、障壁を取り除いてイノベーションを実現します。 人生のうちの一日 In this exciting role as the US Field Service Senior Portfolio Manager, you will have the responsibility to drive and lead a team of Field Service Managers that are responsible for a portfolio of Medtronic products across the US. You will be responsible for driving a culture of inclusion and diversity that focuses on our strategy and always ensures our customers’ needs and expectations are front and center. This is a fast-paced job, where the ability to manage your time, set team expectations and juggle multiple competing requests is just part of the day to day. You will be part of a best-in-class service organization, where we are constantly looking for ways to improve and evolve the way we do service. Responsibilities may include the following: Effectively and autonomously manage the field service engineering team responsible for the Imaging, Robotic and Nav product portfolio, while driving financial and operational goals and objectives. Contribute to setting the strategic direction for the field service organization, creating visibility to goals, initiative, and programs. Provide strategic and tactical leadership to the product portfolio Field Service Organization, delivering support and guidance to Field Service Engineer (FSE) Managers who are directly responsible for FSEs who provide on-site technical support during the installation and maintenance of company products. Own the relationship with sales organization to drive and deliver quick, effective resolution of issues, while supporting other potential sales opportunities. Partner with all global field service organizations to drive consistency in all field service activities across the globe, sharing best practices, persuading, and gaining alignment across the multiple geographies. Identify and implement large scale process improvements to drive better efficiency, utilization, and support of the field service organization to deliver a best-in-class level of support to our customers. Introduce new programs to the Field Services organization together with Sales and Marketing that lend competitive advantage to the business. Ensure adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention Serve as field service representation on specific field service acquisitions, partnerships, and new product development to ensure a smooth, streamlined transition and readiness to support upon launch of the product. Drive customer escalation process with sales and other stakeholders. Own and implement a new MDT-wide cross training program, for your portfolio, to increase resource availability while presenting a common face of Medtronic to our customers. Drive MDT quality and service compliance standards Manage and lead the capacity, skill building, team collaboration, and engagement of the U.S. Field Service team for your portfolio. Drive accountability and ownership of customer satisfaction to lowest levels of the organization. Coach and mentor direct reports, providing executive oversight of career development and growth. Manage and own the Manage by Objectives (MBO) program to drive performance and metric improvement across your portfolio. Accountable for on time completion of all field corrective actions, including scheduling, good documentation practices and obtaining final approval to close each action. Lead and participate in continuous improvement activities across operations and service. Ensure safe and ethical performance, including FDA/Regulatory compliance Quality System matters. Responsible for special and confidential projects as assigned. All activities must be performed in compliance with the Quality System. Performs duties in compliance with environmental, health and safety related site rules, policies, or governmental regulations. Travel requirement: up to 50% Must Have: Minimum Requirements Requires a bachelor’s degree and 7 years (5 years with advanced degree) of relevant experience with 5+ years of managerial experience. Nice to Have Requires broad management knowledge to lead multiple teams, while maintaining a mastery knowledge and skills within a specific technical discipline with a broad understanding of other areas in the job function. Experience in the medical device industry, particularly with imaging, robotics, or navigation systems. Familiarity with project management methodologies, such as Agile or Lean Six Sigma, to drive process improvements. Proven ability to communicate complex technical information to both technical and non-technical audiences. Understanding of FDA regulations and compliance standards in the medical device industry. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. 福利厚生と報酬 メドトロニックは、競争力のある給与と柔軟な福利厚生を提供しています 従業員へのコミットメントは、当社の価値観の中核をなすものです。私たちは従業員の貢献を認めています。彼らは、自分たちが成功を生み出す手助けをしたことを分かち合います。 私たちは、あらゆるキャリアとライフステージであなたをサポートするように設計された、幅広い福利厚生、リソース、および競争力のある報酬プランを提供します。 Salary ranges for U.S (excl. PR) locations (USD):$124,800.00 - $187,200.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: メドトロニックの福利厚生と報酬計画 メドトロニックについて 私たちは、ヘルスケアテクノロジーをグローバルにリードし、人類が直面する多くの困難な健康課題への解決策を模索し、見出すことに積極的に取り組んでいます。 痛みを和らげ、健康を回復し、寿命を延ばすという私たちのミッションは、90,000人を超える情熱的な人々のグローバルチームを団結させています。 私たちは真のエンジニアであり、意欲的なアイデアを実行に移し、現実の人々のための実用的で確固たる問題解決を生み出します。研究開発室から工場の現場、会議室に至るまで、私たち一人ひとりが試行、創造、構築、改善、問題解決に取り組んでいます。私たちは、並外れたものを創り出す才能、多様な視点、そして大胆さを持ち合わせています。 当社の事業、ミッション、ダイバーシティへの取り組みについて、詳しくはこちら をご覧ください メドトロニックは、年齢、肌の色、出身国、市民権の有無、身体的または精神的障害、人種、宗教、信条、社会的性別、生物的性別、性的指向、性自認および/または性表現、遺伝情報、配偶者の有無、生活保護に関する状況、退役軍人ステータス、または連邦法、州法、地方法により保護されているその他すべての特質に関係なく、すべての人に雇用機会均等（EEO）を提供することを方針としています。さらに、メドトロニックは、障害を持つ有資格者に対して合理的配慮を提供します。 メドトロニックでは、ほとんどのポジションが当社のキャリアサイトに3〜7日間掲載されます。 Gracias por visitar el sitio de empleo destinado a los empleados de Medtronic afectados recientemente por una reducción de personal (RIF). Lo invitamos a explorar las oportunidades de trabajo disponibles en Medtronic que se ajusten a sus cualificaciones e intereses. Tenga en cuenta que, al registrarse en este sitio, deberá utilizar una dirección de correo electrónico externa. Para los exempleados de Medtronic y aquellos que buscan nuevas oportunidades externas, los invitamos a postularse para las vacantes disponibles visitando nuestro sitio de empleo externo en MedtronicCareers. Estaremos encantados de ayudarlo en su trayectoria profesional.