Remote: Customer Service Rep

**Remote Customer Service Representative** in Canada to answer questions and provide solutions to customers from the safety & comfort of your own home. Begin a remote-based career with a team that pioneered work-at-home more than 20 years ago and represents many of the world's most recognized brands. In this position, you will: - Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls - Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests - Educate customers on current product features, service offerings, billing, charges, and overall product value - Offer alternative solutions when appropriate with the objective of retaining customers' business. Work with us and you'll enjoy: - Full-Time, 40 hour/week schedule - 100% paid training - Full benefits package including medical, dental, vision, and life insurance - Opportunities for advancement and professional development - Personal benefits of working from home including saving time, money, and the environment. • *Required qualifications, skills and experience** - A high school diploma or GED and are at least 18 years old - The ability to connect with customers with empathy & offer helpful solution Excellent listening & communication skills, both written and verbal - Basic PC navigation skills, including basic search engine experience, browser navigation, typing in URL's, completing forms online, etc. - Ability to work evening and weekend shifts - Able to provide a stand-alone monitor, USB corded headset and a quiet, and distraction-free home workspace (we'll provide the rest) • *About SYKES** SYKES is now a part of Sitel Group® As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. • *EEO statement