E-Commerce Sales – eCommerce Cust Svc Specialist in Freeport, NY in Hajoca (job Id: 1676762236)

Job title: E-Commerce Sales - eCommerce Cust Svc Specialist Company: Hajoca Job description: Since 1858, Hajoca has been blending the strengths and clout of a large company with freedom and opportunity for employees. The company will continue to grow and prosper because our fundamental business philosophy works: emphasis on entrepreneurial spirit, expert knowledge, strong incentives for our employees, and devotion to Hajoca's proven business principles of "Service, Integrity, Reliability." eCommerce Customer Service & Order Fulfillment Representative Job Summary: Responsible for processing and fulfilling eCommerce orders and handling complaints, errors, order questions, billing, cancellations, and other queries. Duties and Responsibilities: • Fulfill eCommerce orders using an ERP system, eComm selling platforms, ticket management system, etc. • View, update and print or route order tickets • Answer and resolve buyer issues and complaints via phone, email and SMS • Arrange shipping or freight • Suggest alternatives when an item unavailable or discontinued • Communicate with customers via phone and email • Assist with placement of orders, cancellations, or exchanges • Greet customers warmly and ascertain problem or reason for calling • Understand and advise customers on online policies (shipping, returns, dates, etc.) • Answer questions about terms of sale • Attempt to persuade customer to reconsider cancellation • Inform customers of deals and promotions • Up-sell/cross-sell products and services • Work with eCommerce Customer Service & Order Fulfillment Supervisor to ensure proper customer service is being delivered and processes and procedures are being followed • Work with Data Specialists when SKUs or Inventory are incorrect • Work with eSales when pricing needs to be adjusted to ensure profitability Preferred: • Outstanding communication skills • Customer Service background • Familiarity with eCommerce Selling Platforms (Amazon, Shopify, etc.) Working Conditions: Office Environment, usually at a desk Physical Requirements: Sitting for periods of time Reports to: eCommerce Customer Service & Order Fulfillment Supervisor Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability. We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a background investigation subject to any federal, state and local laws. Other details • Pay Type Hourly Apply Now • Freeport, NY, USA Hajoca Corporation Job 4560 by eQuest Expected salary: Location: Freeport, NY Apply for the job now! [ad_2]