Dynamics 365 Customer Engagement (CRM) Consultant

Job Description Job Description KalSoft looking to hire a highly skilled and experienced Dynamics 365 Techno-Functional Consultant for Customer Engagement. The successful candidate will be responsible for designing, developing, and implementing Dynamics 365 solutions to improve customer engagement and support business growth. Key Responsibilities • Ability to analyse requirements no matter their complexity and to translate them into functional specifications for D365 configurations • Design and implement end-to-end Dynamics 365 CE solutions that incorporate best practices and meet client objectives. • Configure Dynamics 365 modules (Sales, Customer Service, Omnichannel) to optimize workflows and customer interactions. • Implement and integrate omnichannel capabilities, including chat, email, social media, and telephony, for seamless customer engagement. • Develop CRM forms, workflows, views, dashboards, business processes, reports, plugins, and reports to satisfy business needs. • Lead or support projects involving the migration of users and data from on-premises CRM systems to online Dynamics 365 CE apps. • Develop and execute migration strategies, including data cleansing, mapping, and validation. • Troubleshoot and resolve migration-related issues to ensure a seamless transition • Customize Dynamics 365 solutions using Power Platform (Power Apps, Power Automate) and other Microsoft tools. • Integrate Dynamics 365 with third-party systems and applications, ensuring smooth data flow across platforms • Leverage Dynamics 365 Customer Insights to create actionable dashboards and reports that provide a 360-degree view of customers. • Enable predictive analytics and AI capabilities to drive customer-centric strategies • Provide training and support to end-users. • Responsible to design class structure, data, model and application frameworks, leading development, and support activities. • Responsible to develop Unit test code and support users during UAT. • Responsible to develop, test, implement and maintain Microsoft Power Platform and Logic apps-based integrations and migration utilities Required Qualification & Experience: • Bachelor's degree in Computer Science, Information Technology, or a related field • 5 years of experience in Dynamics 365 Customer Engagement (Sales, Customer Service, and Omnichannel). • Proven experience with Dynamics 365 Customer Insights and data-driven decision-making. • Hands-on experience in configuring and managing contact center solutions using Dynamics 365. • Proficiency in Power Platform (Power Apps, Power Automate). • Knowledge of integration tools and techniques (e.g., APIs, Azure Logic Apps). • Familiarity with Microsoft Azure services and Dataverse • Should have done more than 3 implementations on online Dynamics 365 CRM • Should be able to handle all configurations and customizations in the system. • Experience working on click Dimension bolt on is an advantage. • Strong knowledge of programming languages such as C#, Java, and Python • Should be mix of functional and technical skills in MS Dynamics 365. • Strong understanding of database management • In-depth knowledge of JavaScript, CSS, HTML, functional programming, and front-end languages • Working knowledge of enterprise integration and third-party enterprise integration tools (E.g., Scribe, WebSphere, Informatica) • Preferable strong Domain understanding of CRM in Industries such as Government, and Public Sector, Manufacturing, etc. • Deep background with installation, setup, configuration, implementation, integration, and testing of CRM solutions using best practices implementation methodology and/or Microsoft SureStep methodology • Microsoft Dynamics 365 Customer Engagement certification is desirable at least in one area • Experience in agile delivery desirable About Kalsoft KalSoft is a multi-award-winning trusted technology partner in business innovation, delivering impactful business results to clients through digital modernization and evolution in over six countries. We are Microsoft's Gold Partner and have received Microsoft s Country Partner of the Year Award in 2018, 2012 and 2010. Powered by JazzHR 3FAuaLzK5p