Permanent Work-from-Home Teammate - TaskUs Ortigas

TaskUs Ortigas is looking for Work From Home Teammates / Customer Support Representatives for an Online Food Delivery campaign. This is a permanent work-from-home position. Qualifications: - At least 1 year of customer service experience in any industry - Completed 2 years in College / Associates / Vocational Degree (w/ no back subjects) - 25 mbps internet connection (home internet, fiber) Enjoy these awesome perks and benefits! ✔ very competitive salary, along with performance-based incentives, 20% night differential and yearly appraisal ✔ HMO (Insular Health Care) after two weeks with 2 additional dependents ✔ free meals for on-site employees ✔ savings/retirement program ✔ life insurance ✔ scholarship for your kids (up to 40k tuition reimbursement per school year) ✔ paid and auto-approve leaves (sick/vacation/birthday/maternity/paternity) ✔ recreational areas (billiards, gym, Zen room, sauna, daycare) As a Teammate, you will: - Receive inbound and/or place outbound calls - Provide accurate and timely responses for inquiries coming through email and live chat support channels - Filter content from the client's website - Perform data and research functions - Provide support through known basic troubleshooting techniques - Manage and resolve customer complaints, and identify and escalate priority issues - Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures - Strive for good customer satisfaction and experience and ensure that all calls are handled professionally based on the Quality guidelines set by the client - Meet and exceed client mandated KPI's (Key Performance Indicators), and ensure consistent performance based on a continuous improvement model - Ensure that all logins and passwords (both Internal & External) are kept confidential - Participate in all internal and external mandated trainings and/or seminars - Have knowledge, understanding, and compliance with TaskUs policies and procedures - Maintain knowledge of functional area and company policies and procedures - Provide feedback to management concerning possible problems or areas of improvement - Perform other duties as assigned by managementBasic Qualifications: - 1 year customer facing experience in any industry - Completed 2 years in College / Associates / Vocational Degree (w/ no back subjects) - 25 mbps internet connection (home internet, fiber) Other Qualifications: - Willing to work on cyclical schedules - Have experience with phone/email/chat support and/or Customer Service/Sales/Billing/Collections/Technical Support is a plus. - Has strong English verbal and written communication, and comprehension skills - Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications - Can type at least 30 WPM for Voice Campaigns - Has good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction - Resourceful, able to multitask and has high attention to details - Self-motivated and able to work independently as well as contribute to cross-functional and global teams, flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure Your application will not be accepted if you have applied at TaskUs within the last 90 days.