Remote Jobs at Tiptop

About the position The E-commerce Operations and Customer Experience Associate at Tiptop is responsible for building and executing e-commerce storefronts, driving sales, and managing customer service operations. This role offers a unique opportunity to establish processes and workflows from the ground up while collaborating with leadership to define excellence in e-commerce operations and customer experience. The associate will work primarily on-site in Santa Monica, CA, with some remote work required on weekends for customer service support. Responsibilities • Work with wholesalers to sell device inventory at optimal prices. , • Create and manage content on e-commerce platforms such as eBay, Facebook Marketplace, and Offer-Up. , • Respond to, troubleshoot, and resolve customer queries and inbound requests. , • Manage and maintain the Help Center, support articles, and guidelines for customer service. , • Provide feedback and escalate issues to the internal engineering team for proce ...