Remote Jobs at Elite Consulting Usa

Job Description: Elite Consulting USA is seeking a dedicated and empathetic Customer Service Representative to join our remote team. This work-from-home position is ideal for individuals who excel in delivering exceptional customer service. As a Customer Service Representative, you will be responsible for managing schedules for clients and employees, ensuring all shifts are covered at least one week in advance, and updating vacation requests, call-offs, and client-requested changes. You will also ensure the scheduling portal is consistently up-to-date. Key Responsibilities: - Act as the primary contact for clients and employees, delivering superior customer service. - Assign clients to appropriate employees and efficiently manage schedules. - Maintain an up-to-date list of on-call and backup staff to secure last-minute coverage. - Communicate schedule updates and changes to employees clearly and promptly. - Inform managers and clients of any schedule or staffing adjustments. - ...